Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of the Service. This includes:

• Account information such as your name, email address, and password
• Property and tenant details you add to the platform, including addresses, unit numbers, and tenant contact information
• Financial documents such as utility bills and payment statements that you upload to the Service
• Payment information processed securely through our third-party payment provider
• Usage data including pages visited, features used, and interactions with the platform
• Device and technical information such as your IP address, browser type, and operating system

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the Service. Specifically, we use your information to:

• Create and manage your account
• Process and organize utility bills and financial documents you upload
• Generate and send tenant statements on your behalf via email and WhatsApp
• Process subscription payments and billing
• Send you service-related notifications and updates
• Provide customer support and respond to your inquiries
• Monitor and analyze usage to improve the platform and fix issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With service providers who assist us in operating the platform, such as cloud hosting providers, email delivery services, and payment processors. These providers are bound by confidentiality obligations.
• With your tenants, to the extent required to deliver statements and communications that you configure through the Service
• With law enforcement or regulatory authorities if required by applicable law or legal process
• In connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information is transferred and becomes subject to a different privacy policy

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for longer periods due to legal obligations.

Financial records and documents you have uploaded may be retained for up to seven years in accordance with standard accounting and tax record-keeping requirements, after which they will be permanently deleted.

5. Security

We take reasonable and appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.

While we work hard to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you believe your account has been compromised, please contact us immediately.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information, subject to certain legal exceptions
• The right to object to or restrict certain types of processing
• The right to data portability, where technically feasible
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at akre.realestates@gmail.com. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the platform.

We use the following types of cookies:

• Essential cookies required for the Service to function properly
• Analytics cookies that help us understand how users interact with the platform so we can improve it
• Preference cookies that remember your settings and configurations

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by displaying a prominent notice within the Service at least 14 days before the changes take effect.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at akre.realestates@gmail.com. We are committed to addressing your concerns and will respond within two business days.