Legal

Terms of Service

Last updated: May 07, 2026

Effective date: May 07, 2026

These Terms of Service (“Terms”) are a legally binding agreement between you (“User,” “you,” or “your”) and Akre (“Company,” “we,” “us,” or “our”), a company based in Vancouver, British Columbia, Canada. These Terms govern your access to and use of the Akre platform, website at https://www.akre.ca, and all related services (collectively, the “Service”).

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Service.

If you have questions about these Terms, please contact us at admin@akre.ca before using the Service.

Table of Contents

  1. Eligibility
  2. User accounts
  3. Acceptable use
  4. Tenant data and landlord responsibilities
  5. Payment and subscriptions
  6. Intellectual property
  7. Third-party services
  8. AI-powered features
  9. Disclaimers and warranties
  10. Limitation of liability
  11. Indemnification
  12. Termination
  13. Data after termination
  14. Force majeure
  15. Governing law and dispute resolution
  16. Changes to these terms
  17. Severability
  18. Entire agreement
  19. Contact us

1. Eligibility

In short: You must be at least 18 years old and legally able to enter contracts to use Akre.

To use the Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding contract in your jurisdiction
  • Not be prohibited from using the Service under any applicable law
  • If using the Service on behalf of a business or organisation, have the authority to bind that entity to these Terms

By using the Service, you represent and warrant that you meet all of the above eligibility requirements. If you do not meet these requirements, you must not access or use the Service.

2. User Accounts

In short: You are responsible for your account security and all activity that occurs under your account.

To access most features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Keep your account information up to date
  • Maintain the confidentiality of your password and account credentials
  • Not share your account with any third party
  • Notify us immediately at admin@akre.ca if you suspect any unauthorised access to your account

You are fully responsible for all activity that occurs under your account, whether or not you authorised it. Akre is not liable for any loss or damage arising from your failure to safeguard your account credentials.

We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information, or that we have reason to believe have been compromised.

3. Acceptable Use

In short: Use Akre lawfully and respectfully. Don't misuse the platform or attempt to harm other users.

You may use the Service only for lawful property management purposes in accordance with these Terms. You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable Canadian or local laws
  • Upload or transmit any content that is fraudulent, defamatory, obscene, or otherwise objectionable
  • Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
  • Transmit any viruses, malware, ransomware, or other harmful or disruptive code
  • Use automated scripts, bots, or scrapers to access or collect data from the Service
  • Resell, sublicense, or otherwise make the Service available to third parties without our express written consent
  • Interfere with or disrupt the integrity, performance, or availability of the Service
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Use the Service to store or process data in violation of any applicable privacy law, including PIPEDA

We reserve the right to investigate any suspected violation of this section and to take appropriate action, including suspending or terminating your account without notice.

4. Tenant Data and Landlord Responsibilities

In short: If you use Akre to store information about tenants, you are responsible for doing so lawfully.

Akre is a property management platform. As a landlord or property manager, you may use the Service to store and manage personal information about your tenants. By doing so, you agree to the following:

  • You have a lawful basis to collect and store your tenants' personal information under applicable privacy legislation, including PIPEDA and the BC Personal Information Protection Act (PIPA)
  • You have informed your tenants that their personal information may be stored and processed using Akre
  • You will only collect tenant information that is necessary for legitimate property management purposes
  • You will respond to any tenant requests to access, correct, or delete their personal information in a timely manner
  • You will comply with all applicable tenancy laws, including the BC Residential Tenancy Act where applicable

Akre acts as a data processor on your behalf with respect to tenant data. You remain the data controller and are solely responsible for ensuring your collection and use of tenant data is lawful. Akre is not liable for any claims arising from your failure to comply with applicable privacy or tenancy legislation.

5. Payment and Subscriptions

In short: Subscriptions auto-renew monthly or annually. All fees are in Canadian dollars. Cancel anytime before renewal.

Billing

Certain features of the Service are available only through a paid subscription. All subscription fees are stated in Canadian dollars (CAD) and are exclusive of applicable taxes, including GST and PST where applicable. Payment is processed securely by Stripe. Akre does not store your card number, CVV, or full payment details on our servers.

Subscription renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected at signup) unless cancelled at least 48 hours before the renewal date. By subscribing, you authorise Akre to charge your payment method on a recurring basis until you cancel.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting admin@akre.ca. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period for which you have already paid.

Refunds

All subscription fees are non-refundable except where required by applicable law. If you believe you have been charged in error, contact admin@akre.ca within 14 days of the charge and we will investigate promptly.

Price changes

We reserve the right to change our pricing at any time. If we change the pricing for your existing plan, we will provide at least 30 days' written notice by email before the change takes effect. Your continued use of the Service after the price change constitutes your acceptance of the new pricing. If you do not agree, you may cancel your subscription before the change takes effect.

Failed payments

If a payment fails, we will notify you by email and attempt to retry the charge. If payment remains outstanding after reasonable attempts, we reserve the right to suspend access to paid features until payment is resolved.

6. Intellectual Property

In short: Akre owns the platform. You own your content. You give us permission to use your content to run the Service.

Akre's intellectual property

The Service, including all software, design, text, graphics, logos, and functionality, is owned by Akre and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Service without our express written permission.

Your content

You retain full ownership of all content you upload or submit through the Service, including property details, bills, documents, and tenant information (“User Content”). By uploading User Content, you grant Akre a limited, non-exclusive, worldwide, royalty-free licence to store, process, and display that content solely for the purpose of providing the Service to you. This licence ends when you delete the content or close your account.

You represent and warrant that you own or have the necessary rights to all User Content you submit, and that your User Content does not infringe the rights of any third party.

7. Third-Party Services

In short: Akre relies on trusted third-party providers. We are not liable for their outages or changes to their services.

The Service integrates with and relies on third-party services including Clerk (authentication), Supabase (database), Stripe (payments), Anthropic (AI processing), Cloudflare (security), Vercel (hosting), Sentry (error monitoring), and Upstash (rate limiting). These services are operated independently and are subject to their own terms of service and privacy policies.

Akre is not responsible for any disruption, outage, data loss, or change in functionality caused by these third-party providers. We will make reasonable efforts to notify you of any material changes to our third-party integrations that may affect your use of the Service.

The Service may also contain links to third-party websites. These links are provided for convenience only. Akre does not endorse and is not responsible for the content, privacy practices, or terms of any third-party website.

8. AI-Powered Features

In short: Our AI bill reading feature uses Anthropic's Claude. Your documents are not used to train AI models.

Akre uses artificial intelligence technology provided by Anthropic (Claude AI) to power our bill reading and expense categorisation features. By using these features, you acknowledge and agree that:

  • Documents you upload for AI processing are transmitted to Anthropic's API over an encrypted connection
  • Anthropic processes your documents solely to extract and return expense data to Akre
  • Anthropic does not retain your documents or use them to train its AI models
  • AI-generated outputs (such as expense categorisations) may occasionally be inaccurate and should be reviewed by you before relying on them for financial or legal purposes
  • Akre is not liable for any errors, inaccuracies, or losses arising from your reliance on AI-generated outputs without independent verification

You may opt out of AI processing at any time by manually entering bill data or by contacting admin@akre.ca to request that AI processing be disabled for your account.

9. Disclaimers and Warranties

In short: The Service is provided as-is. We do our best but cannot guarantee it will always be available or error-free.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Akre does not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • Any errors or defects in the Service will be corrected
  • The Service or its servers are free of viruses or other harmful components
  • AI-generated outputs will be accurate, complete, or suitable for any particular purpose

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply only to the extent permitted by law.

Akre does not provide legal, financial, tax, or investment advice. Nothing in the Service constitutes professional advice. You should consult a qualified professional before making any financial or legal decisions based on information provided through the Service.

10. Limitation of Liability

In short: Our liability to you is limited. We are not responsible for indirect losses.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AKRE AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or anticipated savings
  • Loss of data or corruption of data
  • Loss of goodwill or reputation
  • Business interruption
  • Any losses arising from your reliance on AI-generated outputs
  • Any losses caused by third-party service outages (including Stripe, Supabase, Anthropic, or Clerk)

These exclusions apply regardless of whether such damages were foreseeable or whether Akre had been advised of the possibility of such damages.

In no event shall Akre's total cumulative liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of (a) the total amount you paid to Akre in the twelve months preceding the claim, or (b) CAD $100.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such jurisdictions, these limitations apply only to the fullest extent permitted by law.

11. Indemnification

In short: If your misuse of Akre causes us legal harm, you agree to cover our costs.

You agree to defend, indemnify, and hold harmless Akre and its directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgements, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Service in a manner not authorised by these Terms
  • Your User Content, including any claim that your User Content infringes the rights of a third party
  • Your failure to comply with applicable privacy, tenancy, or other laws in connection with your use of the Service
  • Any misrepresentation made by you in connection with the Service

Akre reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defence of such claims.

12. Termination

In short: Either party can terminate. We will give notice where reasonably possible.

Termination by you

You may terminate your account at any time by going to your account settings or by contacting admin@akre.ca. Termination of your account does not entitle you to a refund of any prepaid subscription fees, except where required by applicable law.

Termination by Akre

We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms, if your account poses a security risk, or if we are required to do so by law. Where reasonably practicable, we will give you advance notice and an opportunity to resolve the issue before termination.

We may also discontinue the Service entirely with at least 30 days' written notice to registered users.

Effect of termination

Upon termination of your account, your right to access and use the Service ceases immediately. The following sections of these Terms survive termination: Section 6 (Intellectual Property), Section 9 (Disclaimers), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 13 (Data After Termination), and Section 15 (Governing Law).

13. Data After Termination

In short: Your data is deleted within 30 days of account closure, except financial records kept for legal compliance.

Upon termination of your account, whether by you or by Akre:

  • Your account data, property information, and uploaded documents will be permanently deleted within 30 days of the termination date
  • Financial and billing records will be retained for 7 years as required by the Canada Revenue Agency (CRA) under Canadian tax law
  • You may request an export of your data before closing your account by contacting admin@akre.ca

We will notify you if any of your data must be retained beyond 30 days for legal compliance reasons and will explain why.

14. Force Majeure

In short: We are not liable for failures caused by events outside our reasonable control.

Akre shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, floods, fires, earthquakes, or other acts of nature
  • War, terrorism, civil unrest, or government actions
  • Widespread internet or infrastructure outages
  • Failures or outages of third-party service providers (including cloud hosting, payment processors, or AI providers)
  • Pandemic, epidemic, or public health emergency
  • Cyberattacks or data breaches affecting third-party infrastructure

In the event of a force majeure event, we will notify you as soon as reasonably practicable and will use reasonable efforts to resume normal service as quickly as possible.

15. Governing Law and Dispute Resolution

In short: These Terms are governed by BC law. We'll always try to resolve issues by talking first.

Governing law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution

Before initiating any formal legal proceedings, both parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service through good faith negotiation. Either party may initiate this process by sending a written notice to the other describing the dispute and the resolution sought. The parties will have 30 days from the date of the notice to attempt to resolve the dispute informally.

Formal dispute resolution

If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through the courts of British Columbia, Canada, which shall have exclusive jurisdiction over any such dispute. You agree to submit to the personal jurisdiction of these courts and waive any objection to jurisdiction or venue.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

Individual claims only

Any dispute resolution proceedings will be conducted on an individual basis only. You agree not to bring or participate in any class action, collective action, or representative proceeding against Akre. This does not limit any rights you may have under applicable Canadian consumer protection legislation.

Consumer protection

Nothing in these Terms limits any rights you may have under the BC Business Practices and Consumer Protection Act or other applicable Canadian consumer protection legislation. If any provision of these Terms conflicts with applicable consumer protection law, the applicable law will prevail.

16. Changes to These Terms

In short: We'll give you at least 14 days' notice of material changes. Continued use means acceptance.

We may update these Terms from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will:

  • Update the "Last updated" date at the top of this document
  • Notify you by email at least 14 days before the changes take effect
  • Post a prominent notice on our website

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and may cancel your account before the changes take effect.

For minor changes that do not materially affect your rights (such as typographical corrections or clarifications), we may update the Terms without prior notice.

17. Severability

In short: If any part of these Terms is unenforceable, the rest still applies.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect. The invalidity of one provision does not affect the validity of any other provision.

18. Entire Agreement

In short: These Terms, together with our Privacy Policy and Cookie Policy, form the complete agreement between you and Akre.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Akre with respect to the Service and supersede all prior agreements, understandings, and representations, whether written or oral, relating to the same subject matter.

No waiver by Akre of any breach of these Terms shall be considered a waiver of any subsequent breach. A failure by Akre to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Akre may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, with reasonable notice to you.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Akre

Email: admin@akre.ca

Website: https://www.akre.ca

Location: Vancouver, British Columbia, Canada

We will acknowledge all inquiries within 5 business days and respond fully within 14 business days.

This document is available in alternative formats upon request. If you require these Terms in a different format, please contact us at admin@akre.ca and we will accommodate your request within 10 business days.

Version History

v1.0 — May 07, 2026 — Initial publication

Future updates to these Terms will be logged here with a summary of material changes.

© 2026 Akre. All rights reserved. · admin@akre.ca · Vancouver, BC, Canada